SHIPPING AND RETURNS POLICY

Hello! Thank you so much for shopping with us. We’re committed to providing you with a beautiful product and a smooth, stress-free experience.

SHIPPING TIMES:

Orders are typically dispatched within 24–48 hours of purchase, unless the item is marked as a pre-order. Please keep this timeframe in mind when placing your order.

PRE-ORDERS:

If your order includes a pre-order item, your entire order will be shipped once all items are in stock. We do not offer partial fulfilment. If you’d like in-stock items sooner, please place a separate order.

REFUNDS/EXCHANGES:

We’re happy to offer a refund or exchange within 7 days of receiving your order, provided:

  • items are unworn, unwashed, and in original condition

  • tags are still attached

Return postage is the responsibility of the customer.
If you choose a refund, you’ll receive the product value only (original shipping costs are non-refundable).
To initiate a return or exchange, please email customerservice@notsomumsy.com with your order number and reason for return/exchange. Once received, we’ll review your request and provide you with return instructions, including where to send your item.

SALE ITEMS:

All sale items are not eligible for refunds.
We are happy to offer:

  • an exchange of equal value (subject to availability), or

  • a credit note for the value of the item (valid for 12 months)

This applies to items discounted individually or as part of sitewide promotions.

PROMOTIONAL / DISCOUNT CODES:

Orders placed using any discount or promotional code (excluding VIP Welcome code) including but not limited to codes shared via social media or email or customer offers are treated the same as sale items for the purposes of returns. These orders are not eligible for a refund.
We are happy to offer:

  • an exchange of equal value (subject to availability), or

  • a credit note for the value of the item (valid for 12 months)

This applies regardless of the discount percentage or how the code was obtained.

PRELOVED ITEMS:

All preloved purchases are final sale.
No refunds, exchanges, or credit notes apply.
Discount codes cannot be used on preloved items.

FAULTY ITEMS:

If you receive a faulty item, we’ll happily offer a replacement or full refund.
Please email a photo of the item along with your order number and original receipt to:
customerservice@notsomumsy.com

RETREAT BOOKINGS

Please note that all retreat bookings are non-refundable. However, if we are able to fill your place after cancellation, we will gladly issue a refund.
If you have any questions, please don't hesitate to reach out to us at  customerservice@notsomumsy.com.